FAQs

Is it safe shopping?

Yes! It's completely safe to order from Pado Apparels! We use industry-standard SSL encryption from Shopify to keep your information safe. Look for the secure lock icon in your web browser's address bar during checkout.

What payment methods are accepted?

We offer two secure payment options for your convenience: credit card and PayPal. We take all necessary steps to ensure your financial information is protected throughout the checkout process.

How long will it take to receive my order?

It will take 3-5 business days for order processing. Orders are typically shipped out the next business day after placement. Delivery times typically range from 10-15 days.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a tracking link. You can check the status of your package at any time.

I haven't received my order yet.

We always aim to get your order to you on time. However, sometimes unexpected delays can occur due to factors such as peak seasons, inclement weather, or carrier issues. We sincerely apologize for any inconvenience this may cause. If your order hasn't arrived within the estimated timeframe, please don't hesitate to contact our customer support team.

How do I request a return or refund?

To return an item and receive a refund, it must be in its original condition – unworn, unused, with tags still attached, and in the original packaging. You'll also need to include your receipt or proof of purchase. Please refer to our Return Policy for more details.